Refund policy

At LM Luxe Moisture, we take pride in creating high-quality, handcrafted skincare products. Your satisfaction means everything to us. Please review our policy below

Due to the nature of our products and for the health and safety of all our customers. all sales are final. We do not accept returns or exchanges on skincare or body care items.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly make it right.

If your item arrives damaged or you received the wrong product, please email us at info@lmluxemoisture.com within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos.

Once approved, we will either replace the item or issue a refund for the item(s) in question, including original shipping charges when applicable.

Approved refunds will be issued to your original payment method within 5-7 business days. Shipping costs are non-refundable unless the error was on our part.

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Opened or used products Gift cards 

• Sale or clearance items